Service 4

Cancellation Policy

Cancellation Policy: Your session is a dedicated time slot held exclusively for you. Because I limit my daily readings to ensure high-quality, focused insights, I require a minimum of 48 hours’ notice to reschedule or cancel your appointment. Requests made prior to the 48-hour window are eligible for a full refund or a date transfer. However, cancellations or reschedule requests made within 48 hours of your session are non-refundable, and the booking fee cannot be transferred. Thank you for respecting the time and deep preparation that goes into your reading. You can manage your own bookings by clicking the "Manage Booking" button in your booking confirmation email. This button directs you to a secure page where you can view, cancel, or reschedule your bookings according to the booking policies. If you are eligible for a refund, please contact Stella via email, as refunds cannot be processed directly through the website. No-Shows: Please be ready at least five minutes before your scheduled session so we can begin on time and make the most of your reading. I prepare for each session by entering a focused, meditative state beforehand. This helps me connect clearly and provide the most accurate information possible, which is why starting on time is important. I allow a five-minute grace period after the scheduled start time. If you believe you may be late, please contact me before your session to let me know. If you have not joined the Zoom call or contacted me within five minutes of your scheduled time, the appointment will be considered a no-show and the full session fee will still apply. In this case, I will move on to the next client and your reading will be delivered via email later that day.

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